If circumstances should arise whilst your relative is overseas (including N Ireland) either on a posting, at sea, or on deployment, that make it necessary for you to apply for his/her return on compassionate grounds (such as a death in the family, serious illness or serious family crisis) you should telephone:
The Joint Casualty and Compassionate Centre (JCCC), Innsworth, Gloucester GL3 1HW Tel: +44 (0) 1452 519951
This number is continually manned 24 hours a day including weekends and Bank Holidays.
When you call you will be asked for the following information: Service Number, Rank, Name, Parent Unit and current location of the Service person, together with full details of the relative concerned, their location and name of Doctor, Hospital and/or any other organisation involved in the case. Please be aware that any information will be verified with the appropriate organisations before Compassionate Leave Travel may be recommended and authorised.
Although you may wish to contact your relative or his/her parent unit for advice or support, contact the JCCC directly, so that your case can be dealt with without delay. Your relative’s unit cannot authorise Compassionate Travel, and therefore any information you pass to them will have to be forwarded to the JCCC which will waste valuable time in dealing with your request.
The quickest way is to call the JCCC.