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Army Welfare Service (AWS)

By SPP Reporter


To provide a comprehensive, professional and confidential welfare support service responsive to the needs of individuals, families and the chain of command in order to maximise the operational effectiveness of Service personnel.

Confidentiality Code

AWS operates a strict confidentiality policy, in accordance with legal requirements, to ensure that personal information is not passed to anyone outside of AWS without the person’s consent. There are a few exceptions to this principle involving situations when there is risk to self or other, serious criminal acts including breaches of security or if operational effectiveness is seriously compromised. Everyone who uses the AWS has a right to see personal information held about them in accordance with the Data Protection Act 1998.

Personal Support (PS)

PS staff provide accessible, independent, confidential and professional specialist welfare services to Service personnel and their families; and in doing so strengthen and enhance the resilience and resourcefulness of Service personnel and their families. Specialist advice is also provided to the Chain of Command and outside agencies and is delivered by Army Welfare Workers (AWWs) and Personal Recovery Unit Social Workers.

For all Personal Support enquiries and referrals please contact the Intake and Assessment Team (the AWS welfare single point of contact) on: RC-AWS-IAT-0Mailbox@mod.gov.uk or 01904 882053.

Community Support (CS)

Community Support, through its Community Support Development Workers (CSDWs), secure or directly provide learning and personal development opportunities for military personnel and their families wherever they are living. Non formal education opportunities are provided within Community, Youth and Play Centres and Projects to children, young people and their families throughout the year and across the UK and overseas. CS delivers additional activities during school holidays, including Easter and Summer programmes and off site residential experiences. CSDWs adopt best practice, compliant with Government legislation and guidelines, and in doing so promote a stronger sense of community and wellbeing.


Personal Support Enquiries and Referrals:

RC-AWS-IAT-0Mailbox@mod.gov.uk or 01904 882053

AWS General Enquiries: RC-AWS-0Mailbox@mod.gov.uk

HIVE: Locate your nearest HIVE at: www.army.mod.uk/hives

Joint Casualty and Compassionate Centre (JCCC): 01452 519951

JSHAO Enquiries: RC-AWS-JSHAO-0Mailbox@mod.gov.uk or 01252 787635.

For further information on Welfare and Community Support services available to Service families, please see thefollowing websites:


Royal Navywww.royalnavy.mod.uk/welfare

RAF www.raf.mod.uk/community

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