National Telephone Helplines and Web Addresses

By SPP Reporter

The numbers and Websites listed offer confidential services provided by trained staff and all the helplines will provide information about other agencies offering support on similar issues. They are only an example of the services available in the UK. Further numbers are listed in the alphabetical sections of your local phonebook or in the Telephone Helplines Directory available from public libraries or the Telephone Helplines Association (THA).

In confidence

None of the helplines listed use equipment that displays or stores your telephone number when you ring them.


Please be aware that any helpline number you call may be listed on your telephone bill – you can prevent this by calling from a public phone box.


National Association for Children of Alcoholics 0800 358 3456

Support for Young People 12-20 affected by someone else's Tel: 0207 403 0888

AL-Anon Family Groups UK & Eire.

Offers advice, information/support to anyone concerned about their own or someone else's drinking. 24hrs at weekends. 0207 403 0888

Alcoholics Anonymous. Call 0800 9177 650


Cruse Bereavement Line. Helpline for bereaved people and those caring for bereaved people 0844 477 9400,Children 0808 808 1677

Child Death Helpline. Telephone helpline for anyone affected by the death of a child. Call free on 0800 282 986 or free from a UK mobile on 0808 800 6019. 1900-2200 hrs every evening. Mon to Fri 1000-1300 hrs. Tues & Wed 1300-1600 hrs

The Compassionate Friends. Supporting bereaved parents and their families

08451 232304

Northern Ireland 0288 7788016


Finds young people the best help, whatever the problem 0808 808 4994


Carers Line. Advice/information for all carers.

0808 808 7777

Belfast Office 02890 730 173


ChildLine. Helpline for children and young people in danger, distress or with any problem. Call free on 0800 11 11

SSAFA Forcesline Talk things through inconfidence. Lines open 9.00 to 17.30 weekdays. Freephone: 0800 731 4880 Can’t talk

NSPCC. For anyone concerned about a child a trisk of abuse. Staffed by social work counsellors. Call free on 0808 800 5000


UK network of disability information and advice services run by people with direct experience of disability.

0808 800 3333


Refuge. 24 hour crisis line providing practical advice and emotional support for women experiencing domestic violence and is access point to Refuge Service throughout England.

Freephone 0808 2000 247 (24hrs) (Domestic Abuse Helpline)


Frank. Helpline for drug users, their families, friends and carers. Call free on 0300 123 6600

Release. Advice on health and welfare aspects of drug use and the legal consequences.

020 7324 2989,Mon-Fri1100-1300/1400-1600 hrs


The Samaritans. Confidential, emotional support for anyone in a crisis.

Call 116 123, free 24 hours a day, 365 days a year


Family Lives, formerly called Parentline Plus.

A free 24 hour telephone helpline for the parents and carers of children on 0808 800 2222 or visit the website on


NHS 111. is a new service to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it's not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year. Call 111 free from landlines and mobile phones


Home-start is a voluntary organisation in which volunteers offer regular support, friendship and practical help to young families under stress in their own homes.

Call 0800 0686 368


UK Border Agency Home Office

For advice on British Immigration Controls. Call 0870 606 7766


Accident Line. For people who have suffered an injury in an accident. Will refer on to local solicitors if appropriate.

Call 0800 19 29 39


Missing People. Counselling, listening and practical support for anyone missing relatives or immediate family members.

Freephone 116 000

Message Home Service. Enables people to record a free, confidential message for families or friends which will be passed on.

Call free on 0800 700 740


National Debtline. Help for anyone in debt or concerned they may fall into debt. 0808 808 4000 local call rate.

Money Force a new programme designed to improve the financial capabilities of members of the Armed Forces. provides easy to digest Armed Forces specific information to help plan their finances.

Gamcare. Support for people with Gambling problems. 0808 8020 133

AgeUK formerly Age Concern.

Telephone service for older people, their families and people working with them. 0800 169 2081


British Pregnancy Advisory Service (BPAS).

Expert information and comment on abortion, emergency contraception, vasectomy, female sterilisation and more. Call 03457 30 40 30

Outside UK + 44 1789 508 211


Specialist sexual health help & advice. Counselling, abortion, contraception, sterilisation and vasectomy 0845 300 80 90 – 24 hrs

LIFE Information, support and confidential counselling for crisis pregnancy and for those suffering following abortion.

Call 0800 8025433

RAPE AND SEXUAL ABUSE Helpline for women and girls who have been raped or sexually assaulted

Helpline 0800 0288 022

Survivors UK supports and provides resources for men who have experienced any form of sexual violence. Call 020 3598 3898

Text us at: 020 3322 1860

Whatsapp us at: 07491 816 064


Shelter. Helpline for anyone facing a housing emergency. Call 0808 800 4444

Citizens Advice Bureau

Please refer to alphabetical listing in Business and


Victim Support.

Practical advice for anyone affected by crime.

Call 0808 1689 111

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