National Telephone Helplines & Web Addresses
The numbers and Websites listed offer confidential services provided by trained staff and all the helplines will provide information about other agencies offering support on similar issues. They are only an example of the services available in the UK. Further numbers are listed in the alphabetical sections of your local phonebook or in the Telephone Helplines Directory available from public libraries or the Telephone Helplines Association (THA).
None of the helplines listed use equipment that displays or stores your telephone number when you ring them.
Please be aware that any helpline number you call may be listed on your telephone bill – you can prevent this by calling from a public phone box.
National Association for Children of Alcoholics 0800 358 3456
Support for Young People 12-20 affected by someone else’s drinking www.nacoa.org.uk
ALATEEN. 0207 407 0215
Tel: 0207 403 0888
AL-Anon Family Groups UK & Eire.
Offers advice, information/support to anyone concerned about their own or someone else’s drinking. 24hrs at weekends.
ALANON. 0207 403 0888
Call 0845 769 7555
Cruse Bereavement Line
Helpline forbereaved people and those caring for bereaved people
0844 477 9400
Children 0808 808 1677
Child Death Helpline
Telephone helpline for anyone affected by the death of a child.
Call free on 0800 282 986 or free from a UK mobile on 0808 800 6019.
1900-2200 hrs every evening. Mon to Fri 1000-1300 hrs.
Tues & Wed 1300-1600 hrs
The Compassionate Friends
Supporting bereaved parents and their families
08451 232304 www.tcf.org.uk
Northern Ireland 0288 7788016
Finds young people the best help, whatever the problem 0808 808 4994
Advice/information for all carers. 0808 808 7777 www.carers.org
Belfast Office 02890 43 9843
CHILDREN AND YOUNG PEOPLE
Helpline for children and young people in danger, distress or with any problem. Call free on 0800 11 11 www.childline.org.uk
For anyone concerned about a child at risk of abuse. Staffed by social work counsellors. Call free on 0808 800 5000 www.nspcc.org.uk
100% confidential. Call free on 0800 7314880 www.forcesline.ork.uk
Open from 1030-1930 hrs
SCOPE ABOUT DISABILITY
UK network of disability information and advice services run by people with direct experience of disability. 0808 800 3333 www.scope.org.uk
24 hour crisis line providing practical advice and emotional support for women experiencing domestic violence & is access point to Refuge Service throughout England. www.refuge.org.uk
Freephone 0808 2000 247 (24hrs) (Domestic Abuse Helpline)
Helpline for drug users, their families, friends and carers. Call free on 0300 123 6600 www.talktofrank.com
Advice on health and welfare aspects of drug use and the legal consequences. www.release.org.uk
020 7324 2989
1100-1300/1400-1600 hrs Mon-Fri
Confidential, emotional support for anyone in a crisis. 08457 90 90 90 local call rate www.samaritans.org
Family Lives, formerly called Parentline Plus. A free 24 hour telephone helpline for the parents and carers of children on 0808 800 2222 or visit the website on www.familylives.org.uk
NHS 111. is a new service to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year. Call 111 free from landlines and mobile phones www.nhs.uk/111
Home-start is a voluntary organisation in which volunteers offer regular support, friendship and practical help to young families under stress in their own homes. Call 0800 0686 368 www.home-start.org.uk
UK Border Agency Home Office
For advice on British Immigration Controls. Call 0870 606 7766 www.gov.uk/government/organisation/ukvisa-and-immigration
For people who have suffered an injury in an accident. Will refer on to local solicitors if appropriate. Call 0800 19 29 39 www.accidentlinedirect.co.uk
Missing People. Counselling, listening and practical support for anyone missing relatives or immediate family members. Freephone 116 000 www.missingpeople.org.uk
Message Home Service
Enables people to
record a free, confidential message for families or
friends which will be passed on.
Call free on 0800 700 740
Help for anyone in debt or concerned they may fall into debt.0808 808 4000 local call rate. www.nationaldebtline.co.uk
Money Force a new programme designed to improve the financial capabilities of members of the Armed Forces. www.moneyforce.org.ukprovides easy to digest Armed Forces specific information to help plan their finances.
Support for people with Gambling problems. 0808 8020 133 www.gamcare.org.uk
AgeUK formerly Age Concern.
Telephone service for older people, their families and people working with them. 0800 169 6565 www.ageuk.org.uk
British Pregnancy Advisory Service (BPAS)
Expert information and comment on abortion, emergency contraception, vasectomy, female sterilisation and more. Call 03457 30 40 30 Outside UK + 44 1789 508 211 www.bpas.org
MARIE STOPES INTERNATIONAL
Specialist sexual health help & advice. Counselling, abortion, contraception, sterilisation and vasectomy 0845 300 80 90 – 24 hrs
Information, support and confidential counselling for crisis pregnancy and for those suffering following abortion. Call 0800 8025433 www.lifecharity.org.uk/home
RAPE AND SEXUAL ABUSE
Helpline for women and girls who have been raped or sexually assaulted www.rasasc-guildford.org Helpline 0808 802 9999
Supports and provides resources for men who have experienced any form of sexual violence. Call 0845 122 1201 www.survivorsuk.org
Helpline for anyone facing a housing emergency. Call 0808 800 4444 www.shelter.org.uk
Citizens Advice Bureau
Please refer to alphabetical listing in Business and services. www.citizensadvice.org.uk
Victim Support. Practical advice for anyone affected by crime. www.victimsupport.org.uk Call 0845 3030 900 National 0845 6039213 for Scotland