Army Welfare Service (AWS)

By SPP Reporter


To provide a comprehensive, professional and confidential welfare support service responsive to the needs of individuals, families and the chain of command in order to maximise the operational effectiveness of Service personnel.

Confidentiality Code

AWS operates a strict confidentiality policy, in accordance with legal requirements, to ensure that personal information is not passed to anyone outside of AWS without the person’s consent. There are a few exceptions to this principle involving situations when there is risk to self or other, serious criminal acts including breaches of security or if operational effectiveness is seriously compromised. Everyone who uses the AWS has a right to see personal information held about them in accordance with the Data Protection Act 1998.

Personal Support (PS)

PS staff provide accessible, independent, confidential and professional specialist welfare services to Service personnel and their families; and in doing so strengthen and enhance the resilience and resourcefulness of Service personnel and their families. Specialist advice is also provided to the Chain of Command and outside agencies and is delivered by Army Welfare Workers (AWWs) and Personal Recovery Unit Social Workers.

For all Personal Support enquiries and referrals please contact the Intake and Assessment Team (the AWS welfare single point of contact) on: or 01904 882053.

Community Support (CS)

Community Support, through its Community Support Development Workers (CSDWs), secure or directly provide learning and personal development opportunities for military personnel and their families wherever they are living. Non formal education opportunities are provided within Community, Youth and Play Centres and Projects to children, young people and their families throughout the year and across the UK and overseas. CS delivers additional activities during school holidays, including Easter and Summer programmes and off site residential experiences. CSDWs adopt best practice, compliant with Government legislation and guidelines, and in doing so promote a stronger sense of community and wellbeing.


Personal Support Enquiries and Referrals: or 01904 882053

AWS General Enquiries:

HIVE: Locate your nearest HIVE at:

JSHAO Enquiries: or 01252 787635.

For further information on Welfare and Community Support services available to Service families, please see the following websites:


Royal Navy


Deployment Support for Families

Army life means that soldiers may have to deploy away from their home and family on unaccompanied tours from time to time.

This may be for an operational deployment, training oran assignment to a location that does not offer family support facilities such as health care or housing.

The first point of contact for Army personnel regarding any deployment issues is their Unit Welfare Officer. Their local Army Welfare Service team can also help.

Service Families Accommodation (SFA)

Families of Regular Army soldiers living in Service Families Accommodation (SFA) will normally keep their house for the whole period of an unaccompanied tour.

In certain circumstances, for instance during longer unaccompanied tours, families may request surplus SFA in an alternative area, for instance back in the UK. However, these may not always be available

Family guides to deployment

The Royal British Legion has produced a guide to help families prepare for periods of deployment. This is available as a PDF document through the following link:

Travel for families of service personnel on operational tours

The dependants of a married service person stationed in or mobilised from the UK but who is serving on an emergency tour of 4 months or more are entitled to 2 return journeys (by rail warrant or Motor Mileage Allowance) during each emergency tour.

This is to enable them to visit their parents or parents in-law living in the UK, or a nominated NOK (including a child at boarding school) or another close relative.This concession does not permit family members to visit other relatives or friends.

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