1. Foreword


By SPP Reporter


About this guide
This guide is an extract taken from the CarillionAmey website for Service families using the defence housing service. The full guide can be found online atwww.ameydefenceservices.co.uk/housing

Have you just received your new Assignment Order?
If you are entitled and eligible, and have chosen to live in Service Family Accommodation (SFA), you need to start planning to move into your next property.

What's next?
This guide will take you through:
• applying for your Service Family Accommodation, furniture and removals
• moving in
• living in your Service Family Accommodation:
– emergencies
– repairs and maintenance
• arranging your pre-move out appointment
• moving out.

This guide is for every Service family, whether you are moving into SFA for the very first time, or you have moved numerous times and need to be made aware of new, updated processes.

Contact us

You can contact our customer service teams in a number of ways:

Establishment Repairs (our Regional Prime team)

• WebChat: www.ameydefenceservices.co.uk/military-establishments

• Facebook: www.facebook.com/RegionalPrimeRepairs (send a private message to the team to start a chat)

• Twitter: www.twitter.com/RP_Repairs (send a private message to the team to start a chat)

• Text message: 07860063405 (send a text to start a chat)

• Telephone: 0800 707 6000 (option 2)

• Email: RPHelpdesk@ameydefenceservices.co.uk

Housing Repairs (our Housing team)

• To raise a new, non-urgent repair: https://www.ameydefenceservices.co.uk/housing/repairsmaintenance/fr563-customer-new-repair-request

• WebChat www.ameydefenceservices.co.uk/housing/repairs-maintenance/booking-a-repair 

• Facebook: www.facebook.com/NHPRepairs (send a private message to the team to start a chat)

• Twitter: www.twitter.com/NHPRepairs (send a private message to the team to start a chat)

• Text message: 07860063406 (send a text to start a chat)• Telephone: 0800 707 6000 (option 1)

• Email: NHPHelpdesk@ameydefenceservices.co.uk

Allocations (our Occupancy Services team)

• WebChat: www.ameydefenceservices.co.uk/housing/moving-in.

• Facebook: www.facebook.com/NHPComplaints (send a private message to the team to start a chat)

• Twitter: www.twitter.com/NHPComplaints (send a private message to the team to start a chat)

• Text message: 07860063410 (send a text to start a chat)

• Telephone: 0800 707 6000 (option 3)

• Email: occupancyservices@ameydefenceservices.co.uk

Complaints (our Frontline Complaints team)

• WebChat: www.ameydefenceservices.co.uk/housing/advice-support/guides-and-resources/complaints-section

• Facebook: www.facebook.com/NHPComplaints (send a private message to the team to start a chat)

• Twitter: www.twitter.com/NHPComplaints (send a private message to the team to start a chat)

• Text message: 07860063407 (send a text to start a chat)

• Telephone: 0800 707 6000 (option 5)

• Email: customercare@ameydefenceservices.co.uk

General contact information

• Telephone: 0800 707 6000 (lines open 24/7, 365 days per year)

• Call us from overseas: +44 151 728 1630

• We provide a language translation service for customers who are not fluent in English

• You can visit us in person at one of our Local Customer Service Centres: www.ameydefenceservices.co.uk/housing/contact-us/local-contacts



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